Shipping policy

Shipping Policy

Thank you for shopping with Lumielle. Here is everything you need to know about how we ship our jewelry.

Processing Time

All orders are processed and packed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

Standard Shipping: $4.99 USD on all orders.

Free Shipping: on orders over $59.00 USD. The free shipping threshold is calculated on the order subtotal before tax and after any discounts are applied.

Where We Ship

We currently ship to the following regions:

  • United States
  • Europe — all European Union member states, plus the United Kingdom
  • Canada, Australia and New Zealand

We ship from our studio in Foshan, Guangdong, China, using YunExpress and other trusted international carriers.

Estimated Delivery Times

Delivery times are counted from the date your order is dispatched, not the date it is placed:

  • United States: 7–12 business days
  • United Kingdom: 8–14 business days
  • European Union: 10–18 business days
  • Canada, Australia and New Zealand: 12–20 business days

These are estimates, not guarantees. Customs processing, peak holiday seasons, and local postal delays can extend delivery times beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your parcel at 17track.net or directly on your local carrier's website.

Please allow up to 48 hours for tracking information to become active after dispatch.

Customs, Duties and Taxes

Orders shipped internationally may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the buyer's responsibility and are not included in our shipping fees.

Lumielle has no control over these charges and cannot predict their amount. We recommend contacting your local customs office before ordering if you are unsure about potential fees. Refusal to pay customs charges may result in the parcel being returned or abandoned, in which case we are unable to offer a refund.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. We are unable to modify an address once an order has been dispatched.

If a parcel is returned to us due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping costs for reshipment will be the customer's responsibility.

Lost or Damaged Parcels

If your tracking shows your parcel as delivered but you have not received it, please check with neighbours, your local post office, or your building's mailroom first, then contact us at support@lumiellejewelry.com within 14 days.

If your jewelry arrives damaged, please contact us within 7 days of delivery with photographs of the item and its packaging, and we will arrange a replacement or refund.

Contact Us

Questions about your shipment? Email us at support@lumiellejewelry.com and we will respond within 1–2 business days.