Shipping
We ship worldwide from Guangdong, China. Orders are processed within 1–2 business days.
- United States & Canada: 7–15 business days — free over 0, otherwise .99
- Europe & UK: 8–18 business days — free over 0, otherwise .99
- Asia Pacific: 5–12 business days — free over 0, otherwise .99
- Rest of world: 10–25 business days — free over 0, otherwise .99
Tracking is included on every order and sent by email once your parcel leaves our warehouse.
Returns & Exchanges
Changed your mind? You have 30 days from delivery to return or exchange any unworn piece in its original packaging.
To start a return, email support@lumiellejewelry.com with your order number. We will send return instructions within one business day.
Return shipping is paid by the customer unless the item arrived damaged or incorrect — in that case we cover it and send a replacement at no cost.
For hygiene reasons, earrings cannot be returned once worn. Please check the size and style carefully before ordering.